pkik Privacy Policy — How We Handle Your Data

📋Information You Provide Directly

When you register an account or interact with pkik, you provide us with personal information that we collect and process. This includes:

• Full legal name, date of birth, and a government-issued identity document number as required for age verification and KYC compliance.
• Bangladesh mobile phone number linked to your registered mobile wallet (bKash, Nagad, Rocket, or Upay).
• Account credentials including your chosen username and a hashed (non-reversible) version of your password. pkik never stores your password in plain text.
• Transaction history including deposit amounts, withdrawal requests, bet records, and bonus claims, retained for legal and audit purposes.

📡Information Collected Automatically

When you access pkik, our servers and analytics systems automatically collect certain technical data about your session. This includes:

• IP address, approximate geographic location (country and city level only), browser type and version, operating system, and device type.
• Pages visited on pkik, time spent on each page, links clicked, and session duration. This data is used to improve the platform experience and identify technical issues.
• Mobile network operator (where detectable) and connection type (WiFi or mobile data), used solely to optimise platform performance for Bangladeshi network conditions.

⚙️Purposes of Processing

pkik processes your personal information for the following specific purposes:

• Account management: to create, verify, maintain, and — when requested — close your pkik account, including processing identity verification (KYC) and age checks.
• Transaction processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your verified payment method.
• Platform improvement: to analyse aggregated, anonymised usage patterns in order to improve game selection, navigation, page load performance, and the overall user experience for players in Bangladesh.
• Fraud prevention and security: to detect and prevent fraudulent activity, account takeover attempts, money laundering, and any other activity that violates pkik's Terms & Conditions or applicable law.
• Legal and regulatory compliance: to meet our obligations under applicable financial crime legislation, responsible gaming requirements, and data protection standards.

⚖️Why We Are Permitted to Process Your Data

pkik processes personal data on the following legal grounds:

• Contractual necessity: processing your registration data, KYC documents, and transaction records is necessary to fulfil the contract between you and pkik when you create an account and place bets or deposit funds.
• Consent: where you have explicitly agreed to receive platform communications such as bonus notifications or responsible gaming reminders, we process your contact details on the basis of your consent. You may withdraw consent at any time.
• Legal obligation: we are required to retain certain transactional and identity records under applicable anti-money laundering, counter-terrorism financing, and age verification laws.
• Legitimate interests: we process session and device data to protect the security of the platform and our players, to detect fraud, and to maintain service quality. We have assessed these legitimate interests against your privacy rights and determined they do not override them.

🤝Authorised Third-Party Processors

pkik shares personal data only with carefully selected third-party service providers who process data strictly on our behalf and under binding data processing agreements. These include:

• Payment processors: mobile wallet operators (bKash, Nagad, Rocket, Upay) and card payment networks (Visa, Mastercard) receive only the transaction data strictly necessary to execute your deposit or withdrawal request.
• Identity verification providers: KYC partners who verify the authenticity of your identity documents. These providers are bound by confidentiality obligations and may not use your data for any purpose other than the verification service they provide to pkik.
• Game platform providers: certified studios such as Evolution Gaming, Pragmatic Play, and Ezugi receive session tokens for game authentication. They do not receive your full name, phone number, or financial data.

🚫What We Will Never Do

pkik will never sell, lease, or transfer your personal data to third-party advertisers, data brokers, lead generation agencies, or any other commercial entity for the purpose of direct marketing. We will not share your mobile number with any party for the purpose of sending you unsolicited promotions or third-party offers. Sharing of data with law enforcement or regulatory bodies occurs only when we are legally compelled to do so, and only to the minimum extent required by the relevant legal demand.

💳How pkik Handles Financial Data

pkik integrates with bKash, Nagad, Rocket, and Upay to provide instant deposit and withdrawal services. When you initiate a transaction via one of these mobile banking services, the following data handling practices apply:

• pkik transmits only the minimum data required to execute the transaction — typically a transaction reference, the amount, and a session token. Your mobile wallet PIN or bank card CVV is never transmitted to or stored by pkik.
• Transaction records — including amounts, timestamps in Bangladesh Standard Time (BST, UTC+6), and the last four digits of the payment reference — are retained for a minimum of five years to satisfy financial record-keeping obligations.
• All payment data in transit between pkik and mobile wallet operators is protected by SSL/TLS encryption. pkik does not store full card numbers or mobile wallet account numbers in its own databases.

🍪How pkik Uses Cookies

pkik uses a minimal set of cookies to ensure the platform functions correctly and to understand aggregate usage patterns. We do not use invasive third-party advertising cookies or social media tracking pixels. The cookies we use fall into the following categories:

• Strictly necessary cookies: session cookies that keep you logged in during your visit and maintain your language preference. Without these cookies the platform cannot function.
• Analytics cookies: anonymised, aggregated cookies that help us understand which pages are most visited and how users navigate the platform. No individual user is identifiable from this data.
• Preference cookies: small data files that remember your display settings (such as language selection) between sessions so you do not need to re-select them each time you visit.

🗄️How Long We Keep Your Data

pkik retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

• Account and KYC records: retained for the duration of your active account plus a minimum of five years after account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records: retained for a minimum of five years from the date of each transaction, in line with financial audit and regulatory compliance obligations.
• Session and analytics data: retained in anonymised, aggregated form for up to 24 months for platform improvement purposes, after which it is permanently deleted.

✅Rights Available to pkik Players

As a user of the pkik platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data pkik holds about you, free of charge, within 30 days of your request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described above.
• Right to restrict processing: in certain circumstances you may ask pkik to suspend processing of your personal data — for example, while a complaint is being investigated.
• Right to data portability: you may request a copy of the personal data you have provided to pkik in a structured, commonly used, machine-readable format.

📩How to Submit a Data Request

To exercise any of your data rights, send a written request to [email protected] from the email address or mobile number associated with your pkik account. Please include your registered username and a brief description of your request. We aim to acknowledge all data rights requests within 5 working days and to resolve them within 30 days. Complex requests may take longer; we will notify you if an extension is required. Note that our support team operates on Bangladesh Standard Time (BST, UTC+6).

🛡️Technical & Organisational Security Measures

pkik implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and pkik servers, ensuring that your login credentials, session data, and payment information cannot be intercepted in transit.
• Password hashing: all user passwords are stored as salted, one-way cryptographic hashes. Even in the event of an unauthorised database access, plaintext passwords cannot be recovered.
• Access controls: internal access to personal data is restricted on a strict need-to-know basis. pkik employees and contractors are subject to confidentiality obligations and receive data security training appropriate to their role.

🔞pkik Is Strictly for Adults Aged 21 and Over

pkik does not knowingly collect or process personal data from individuals under the age of 21. The platform is strictly intended for adults aged 21 and above. If you are a parent or guardian and believe that a minor has provided personal data to pkik or has accessed the platform, please contact us immediately at [email protected]. Upon receiving a credible report, pkik will investigate and, where confirmed, will promptly delete the relevant data and close the account without delay.

🔄How We Notify You of Updates

pkik may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this Policy each time you visit pkik. Continued use of the pkik platform after the updated Policy has been published constitutes your acceptance of the revised terms. If you have questions about any change, contact our support team at [email protected] before continuing to use the platform.